Home Visits: Lessons from the Frontline You Can’t Learn in a Handbook
Being invited into someone’s home is a privilege… and a masterclass in patience, empathy, and
sometimes, sheer improvisation.
Here’s what I’ve learned over the years, so you don’t have to figure it out the hard way.
Plan when you can. Parents labeled “hardest to reach” often have anxiety about phone calls. A
text from a school mobile can change everything; it gives them space to respond without panic.
Unannounced visits? They can feel threatening; think debt collectors, social workers, police
(not that any of these people are the problem. I’ve worked with phenomenal social workers
and police, but, like schools, they face daily challenges trying to break down barriers and build
trust).
Know your audience. Who’s in the home? Who might drop by? Risk assess and have a strategy.
Hospitality vs. safety. Some families center hospitality in their culture. I’ve often wrestled with
this; wanting to be warm and respectful while also keeping my own safety in mind. Declining
an offered drink might feel as hostile to them, as overt aggression does to you. It’s a delicate
balance, and one that requires both thoughtfulness and experience.
Cultural cues matter. Handshakes, clothing, personal space, they all differ. Always have a scarf
or long-sleeved top in your bag for respectful visits, particularly if you are in a multi cultural
community.
Think before you hero!
That “Batman-and-Robin” fence climb to find a missing child? Bold, yes. Wise? Not exactly.
And, with hindsight, the people responsible for our safety were less than thrilled with the lack
of consideration. Lesson learned: bravery is best paired with caution and plenty of awareness.
Safety basics. Let someone know when you’re expected back and what you’re wearing. It
might feel a bit overcautious, but if anything did happen, if you didn’t arrive back as expected
and couldn’t be located, these details are the most important part of a missing persons report.
Travel light: phone, keys, and eyes wide open and always stay near an exit.
Blend in when needed. Visible authority (lanyards, uniforms) can alarm tight-knit communities.
Identify yourself only at the door, when it helps connection.
Ultimately, it’s about connection over procedure. Build trust, meet people where they are, and
remember: every visit is an opportunity to make someone feel seen, respected, and safe.
In my experience, we don’t often get the chance to pause and share these nuances at school,
especially with those doing this for the first time.
What tips or lessons have you learned from your own visits that you wish someone had shared
with you early on?
Add comment
Comments